Client Services Executive
Location: London
Closing Date: 31 March
To apply, please send your CV and a cover letter via our portal.
Working within our EMEA Commercial team, you will be responsible for supporting the Client Services/Account Management team in order to help service, grow, and renew clients.
Key Responsibilities
- Become a Stylus brand ambassador to ensure a positive client experience by developing knowledge on Stylus content to an expert level
- Onboard new clients and conduct training sessions with new members, understanding their needs and objectives to grow client relationships and embed Stylus into their business
- Create engaging communications for clients: reading and researching Stylus content both proactively and on-demand for monthly newsletters and client content requests
- Maintain CRM records: consistently and accurately log all tasks on Salesforce to enable meaningful reporting and performance analysis
- Manage client inbound inquiries through the various channels
- Support monthly live events by inviting clients and managing leads post-event
- Work with teams across Stylus to create internal documents to brief the commercial team on upcoming content and events
- Use LinkedIn Salesnav to keep up to date with clients being mentioned in the news and to track any key advocate job changes
- Act as a main point of contact to clients if the dedicated client services manager is on annual leave
- Analyse client usage: monitor account and usage levels, addressing low usage accordingly. Help identify potential new users and key decision makers
Required skills & qualifications
- 1-2 years of previous experience in a client-facing role is desirable but not essential
- Ability to communicate clearly at a high level with confidence and authority
- Able to work equally well in a team environment and autonomously
- Superior oral communication skills with a view to develop engaging presentation skills
- Highly motivated self-starter with a passion for innovation, consumer trends and our business
- A high degree of professionalism and can demonstrate the potential to develop client relationship management skills
- Attention to detail and ability to write clear, concise copy in English
- Experience with Salesforce, Tableau, and LinkedIn SalesNav desirable but not essential